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Our #1 priority at Fortress Tactical is customer service. This means serving you to the best of our ability! To ensure order accuracy, please submit your order via website, email, or regular mail. Phone orders are not eligible to receive website sale prices, package promotions, or online shipping rates.
Shipping
If you have any questions, please call 828-279-8546 (9am-6pm, EST) before placing your order.
All of our products are normally in stock, or readily available for shipping from our suppliers.
Standard orders placed are normally shipped within 1-2 business days*.
Express/Critical orders will be shipped ASAP**.
*In the rare event that we are unable to ship any Standard order within 3 business days, you will be notified of wait time, and issued a refund if unacceptable.
**In the rare event that we are unable to ship any Express/Critical order within 2 business days, you will be notified of wait time, and issued a refund if unacceptable.
Fortress Tactical offers the following shipping options (with or without insurance).
Standard (USPS, FedEx, or UPS)
Order to delivery time: 4-7 business days.
Express (FedEx or UPS)
Order to delivery time: 3-4 business days.
Critical (FedEx or UPS)
Order to delivery time: 2-3 business days.
Returns
Fortress Tactical does not do exchanges. Please complete a new order on the product you need, and return the order you do not need for a refund. We will not accept returns on any open-box TASER device, unless prior arrangements have been made. Product failures covered by factory warranty must be returned to the respective manufacturing facility for service.
Arrangement of any return must be made within 14 days of item reception.
Shipping charges on returns are your responsibility, unless we are at fault.
All returns must be unused and in original packaging. We reserve the right to deny a return if the item is found to be unsellable.
All returns must be shipped via USPS Priority Mail to: Fortress Tactical, PO Box 546, Enka NC 28728
5% of product purchase price PLUS shipping on standard orders will not be refunded, unless the issue is our fault.
15% of product purchase price on "Free Shipping" orders WILL NOT be refunded on returns, unless the issue is our fault.
If you have any questions, please call 828-279-8546 (9am-6pm, EST) before returning your order.
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